Refund policy
At Whopp Bikes, customer satisfaction is our priority.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility
Items must be:
- Unused
- In original condition
- In original packaging
- Include all accessories and manuals (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized products
- Gift cards
- Clearance or final sale items
- Products damaged through misuse
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are processed within 7 business days using the original payment method.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos.
Return Shipping
Unless the item is defective or shipped incorrectly, return shipping costs are the customer's responsibility.